SP01 - Basic AirJet Pump Descaler

We always endeavour to ensure you are completely satisfied with your purchase.  If for any reason you are not entirely satisfied, we are here to help.

We allow our customers a period of 14 days, from the date of delivery, to cancel an order without reason.  To do so, you must contact us via email (hello@thespaworks.co.uk) or telephone (+44 23 8000 6000) for us to issue a RMA number and return details.  Goods must be unused and returned within 30 days of the RMA being issued. 

You are responsible for all return costs and original shipping charges, the goods will remain your responsibility until received by us.   Once we receive your returned order, we will inspect it and notify you of the status of your refund within 3 working days.  The refund will be made to your original method of payment.

We take pride in the standard of our parts and offer a 60 day warranty on all that we supply.  Should you encounter a problem, we ask that you contact us via email (hello@thespaworks.co.uk) or telephone (+44 23 8000 6000).  We will then provide assistance to diagnosing the cause of the problem and offer a solution.  If our supplied parts are found to be faulty we shall, at our discretion, either provide replacement or return.  If it is found that the incorrect parts have been purchased, our returns policy will apply.

Free Shipping within the UK is provided by Royal Mail 48. If you require an expedited service, an option to upgrade to Royal Mail Special Delivery is available at checkout. Shipping outside of the UK is provided by Royal Mail International Tracked, please be aware that all import costs remain the sole responsibility of the buyer. All orders are processed and despatched Monday to Friday, excluding public holidays.

The Spa Workshop Ltd is situated on the outskirts of the New Forest near Southampton, United Kingdom. We take pride in being the leading experts when it comes to parts, servicing, and repairs for your Lay-Z-Spa AirJet and HydroJet pumps. Our advice is always given freely and without obligation. Please do not hesitate to get in touch should you need assistance.